UNNU (“we”, “our”, “us”) is owned and operated by UNNU L.L.C. S.P.C., a company incorporated in Abu Dhabi, United Arab Emirates.
We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, and share personal data when you use the UNNU mobile application, website, and related services (collectively, the “Platform”), including transactions conducted through the UNNU Store.
By accessing or using UNNU, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information you voluntarily provide, including:
- Email address
- Phone number
- Name
- Profile information and biography
- Social media links
- Corporate or business details (for business accounts)
- Communications with customer support
1.2 UNNU Account & Number Information
We collect and process:
- Your assigned UNNU Number
- User ID and account identifiers
- Account status and verification details
1.3 UNNU Store Transaction Data
When you buy, sell, or transfer items through the UNNU Store, we collect:
- Items purchased, sold, or transferred
- Transaction values and history
- Commission amounts
- Payment status and settlement records
1.4 Communication & Content Data
UNNU is a text-only platform. We may collect:
- In-app text messages
- Public micro-posts and text content
- Profile-related text content
We do not collect:
- Voice recordings
- Video content
- Images or media files
Messages are not used for advertising and are never sold to third parties.
1.5 Automatically Collected Information
We may automatically collect limited technical data, including:
- Device type and operating system
- App version
- IP address (approximate location only)
- Language and regional settings
- App usage and interaction data
- Crash logs and performance data
This information is used strictly for security, analytics, performance optimization, and service improvement.
2. How We Use Your Information
We use personal data to:
- Operate and maintain the Platform
- Create and manage user accounts
- Assign and manage UNNU Numbers
- Operate the UNNU Store
- Process transactions and commissions
- Communicate with users and provide customer support
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Improve platform security and performance
- Comply with legal and regulatory obligations
UNNU does not sell personal data and does not use personal data for advertising or tracking purposes.
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds, as applicable:
- Your consent
- Performance of a contract (providing the Platform and related services)
- Legitimate interests (such as preventing fraud and improving service security and reliability)
- Compliance with legal and regulatory obligations
4. Data Sharing & Disclosure
We may share limited personal data with:
- Payment processors (e.g., Apple, Google, and approved providers)
- Fraud prevention, security, and analytics service providers (acting as processors)
- Corporate account owners or administrators (where applicable, for business accounts)
- Government or regulatory authorities when legally required
We do not share personal data with advertisers, marketing networks, or data brokers.
5. International Data Transfers
Your data may be stored or processed in the United Arab Emirates, the European Union, and other jurisdictions where operationally or legally required. Where international transfers occur, we apply appropriate safeguards to protect personal data in line with applicable laws.
6. Data Security
We implement technical and organizational security measures designed to protect personal data, including:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest (where applicable)
- Secure cloud infrastructure
- Role-based access controls
- Regular security reviews and audits
Access to personal data is restricted to authorized personnel and service providers on a need-to-know basis for operational, support, or legal purposes.
7. Data Retention
We retain personal data only for as long as necessary to provide the Platform, fulfill contractual and legal obligations, resolve disputes, and enforce our policies. When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your data (subject to legal requirements)
- Export your personal data (data portability, where applicable)
- Withdraw consent (where processing is based on consent)
- Close your account
Requests can be submitted by contacting: info@myunnu.com.
9. Children’s Privacy
UNNU is not intended for children under the legal minimum age in their country. We do not knowingly collect personal data from minors.
10. Cookies & Tracking Technologies
The UNNU website may use cookies for essential functionality, performance monitoring, and analytics. The UNNU mobile app does not use third-party advertising trackers.
11. Third-Party Services
The Platform may integrate third-party services (such as payment providers). Their handling of personal data is governed by their respective privacy policies. UNNU is not responsible for third-party privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on the Platform and become effective immediately upon posting. Continued use of UNNU constitutes acceptance of the updated policy.
13. Contact Information
For privacy-related questions, requests, or concerns:
UNNU L.L.C. S.P.C.
Email: info@myunnu.com
Abu Dhabi, United Arab Emirates